Service Desk

SST provides responsive and timely service desk operations support.
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Service desk operations are a set of activities and processes designed to provide support and assistance at various levels to users of a particular information system product whenever needed. 

Securesoft Technologies (SST) provides Tiers 1,2, and 3 service desk operations support.
Service Desk

Capabilities / Process

SST service desk operations offer up to 24 hours/day service. Our team diagnoses and resolve client’s issues based on current industry practices. SST service desk operations can easily integrate into client’s existing service desk team to augment their practices or manage an entire client’s services desk operations. The following are the services are the different tiers:

Tier 1 - Service operators’ interface with clients to ensure issues and problems are accurately captured, resolved and distributed to the right service operation team for resolution. Often tier 1 service operators are trained to resolve minor issues and problems directly.

Tier 2: - Services operators’ resolve system related and administration problems and issues.

Tier 3: - Service operators’ resolve system engineering and application problem and issues.

In some cases, the tier 2 and 3 teams work together to resolve issues and problem.

Download Capabilities Statement

Past Performance

NBIS (DISA) Program (2018 - 2019) and EPOS (2019 - Present)

Provided cyber, operational, maintenance and system administration support for all applications within the National Background Investigation Services (NBIS) under contract.

NBIS (DISA) Program (2018 - 2019) and EPOS (2019 - Present)

Meet Your Cybersecurity Requirements

Connect with an SST systems engineer to discuss your challenge.
CMMC, RPO certified. 3PAO certification pending GSA IT 70 Schedule HACS Provider
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